What our customers say about us.....
Just wanted to drop a line to say what a great purchase we had with our Elddis Mistral. From start to finish it was the easiest caravan purchase we have made. A lot of credit to Matt who understood what we wanted from the start and was there all the way through to the final handover yesterday which was very informative.
Ian & Jeanette
So a customer bought an Isabella awning this week.... and then asked if we could ship it to SPAIN.
'Of course', we said....
It's now on it's jolly way and should reach Spain shortly.
Thank you. Very impressed with the service.
Many Thanks for spending time with us on Tuesday 7th June 16. Going over all the details on how our new caravan worked.
We must say that when we decided to buy a New caravan at the caravan show NEC Birmingham in February 16, we did not expect such a great service too. Excellent. You kept us informed of the delivery date, you let us know when the caravan was in. You held onto it for us to arrange to come over for a weeks holiday, and finally you kept to your word of the offer you gave us at the show on our old caravan and the small alterations to our new caravan were completed. Excellent Service 5 Star.
Barry & Avril Wilmot
Just wanted to say thanks for all your help. Really grateful, absolutely love the caravan.
Nick & Rose Carter
Many thanks for all the time you spent with us on Saturday when we picked up our new caravan. Your explanations were of great help.
Please find enclosed the adaptor your loaned to us as promised.
Many thanks for everything you have done with this transaction. We have no qualms in recommending others to you.
All the best,
We would just like to thank you for the great service we received on Saturday. It made a nice change for a Sales Rep to spend so much time explaining the workings of the new caravan.
We are loving the new van very much - it's a lovely model and spec..
Thanks to you, not just for the comprehensive handover - we’ve been caravanning for nearly 30 years but you are never too old to learn, especially as first time Elddis owners - but for your help and advice from day one, your friendly, patient and professional manner reflect well on Crowlands as a whole; your boss gets a gold star too.
Stuart & June Dixon
Hi Matt, I would like to say a big thank you to yourself and Crowland caravans for allowing us the time to complete the deal.
I would also like to thank you for all your support and advice in the purchase of the van and it was a pleasure to do business, something I don't find myself saying to often.
The Nicholls Family
Just a quick email to say thank you.
We already love our new Barracuda(aka Marmite!).
We really appreciated your time and consideration in setting up the caravan the night before we were due to pick it up meaning not only were all the systems ready to go but it was lovely and warm as well. Much appreciated on a really cold but thankfully not snowy day(the day after was a different story!) Although we’ve been caravanning for a few years, I left your dealership with a sense of confidence with the manner in which you explained the different foibles of a new(to us) brand.
I also know that if there’s anything else I’m not sure of, I can contact you for further clarification and explanation.
I’m also confident that should any issues arise, you’ll do your level best to sort them out for us.
Rest assured, I’ll be booking it in for it’s annual service with you as I prefer to have full dealer facilities when servicing or warranty work is needed and I’ve no reason to want to look elsewhere.
Alan & Trudie
Thank you very much for the great service you all provided, we are so happy with the van and really looking forward to our holiday this week end.
This is our 3rd Buccaneer and one we wanted most but didn't expect to get.
We had decided to "downsize" from the twin axle Cruiser to the Cutter for the 2017 season, only for the Explorer Group to potentially scupper own plans by dropping the model from the range!
With this news began my internet search in the hope of finding one still available and by a stroke of luck I came in contact with you. Although you are 200 miles away from us, you made the purchase not only an easy experience but also a joyful one. Your combination of professionalism and friendship ensured us of the best experience and totally allayed our concerns of the distance being a barrier to purchasing.
On the day of pick up itself I was even more impressed by your overall handover procedure. We arrived to find our new purchase sitting ready for us with all services on - to prove they were working, as you said (we've never had that before). You respected the fact that we had previously had 2 Buccaneers so would be familiar with many of the functions but still gave me hints and tips which no previous dealer in the handover process had done. In fact, having bought several vans over the past decade from a number of dealers, both local and regional to us, I would have to say that your personal handover process should be the one that every other dealer aspires to match. Brilliant.
We are absolute delighted with our purchase and so glad we now know you. I would have no hesitation in recommending other people to purchase a caravan from you, whether they live locally or not.
I wish you personally and all at Crowland Caravans a very successful 2017 and beyond.
Thanks again for all your help and continued support.
I know this is a little delayed, nevertheless it is never too late to pass on our thanks to you for all the help you gave us when you delivered our caravan.
I think what you did was way above what we expected. I bet you never thought so much 'stuff' could be in one caravan. We managed to get straight in the couple of days we were there.
Once again many thanks for your help it was greatly appreciated.
Just a quick note to say thank you so much for the work done on the Cruiser.
She was given a good going over when we collected her and she looked really good J
Since then we have kept a close eye on her, and with the exception she has become dirty extremely quickly! the rear panel is still looking fantastic, in my humble opinion it looks better than the factory finish on the front!
We are really pleased and want to say thank you for great service and looking after us so well.
Please also pass on our thanks to the company who did the work on the rear panel.
Steve & Sue
Hi, I just thought I would drop you an email:
I would like to say that we are all very very pleased with our new Elddis Tempest! It's every bit as good as we hoped and the build quality appears superior to our previous caravans. The whole sales process was great from our first contact a few months ago to collection.
We can't wait for our first trip away in it now!
I will certainly be pleased to recommend you as dealers and also recommend your accessory shop which we shall be making regular visits to.
many thanks again, Darren Petchey
Dear Helen, Please forgive me for not writing sooner, but we have been AWAY in our totally damp free Caravan, for 6 weeks.
I Cannot thank you, and your staff enough for changing our rotten, damp infested caravan back into the caravan that we first bought. I think it was Nick who did the work, sorry if I got the name wrong, but please pass him and his team for a fantastic repair.
We will definitely be coming back to you for all our future servicing and repairs and cannot recommend you highly enough.
Thank you, too, for your care and understanding in what has been a very difficult time with Swift Caravans (not the easiest firm to deal with) . It was really appreciated! Bless you.
A great testimonial from one of our happy customers:
Hi, just a quick note to say many thanks for the swift delivery and good service - awning arrived today. Crowland camping is a place I will visit (online) again.
many thanks, regards, Phil Stickland