This is our 3rd Buccaneer and one we wanted most but didn’t expect to get.
We had decided to “downsize” from the twin axle Cruiser to the Cutter for the 2017 season, only for the Explorer Group to potentially scupper own plans by dropping the model from the range!
With this news began my internet search in the hope of finding one still available and by a stroke of luck I came in contact with you. Although you are 200 miles away from us, you made the purchase not only an easy experience but also a joyful one. Your combination of professionalism and friendship ensured us of the best experience and totally allayed our concerns of the distance being a barrier to purchasing.
On the day of pick up itself I was even more impressed by your overall handover procedure. We arrived to find our new purchase sitting ready for us with all services on – to prove they were working, as you said (we’ve never had that before). You respected the fact that we had previously had 2 Buccaneers so would be familiar with many of the functions but still gave me hints and tips which no previous dealer in the handover process had done. In fact, having bought several vans over the past decade from a number of dealers, both local and regional to us, I would have to say that your personal handover process should be the one that every other dealer aspires to match. Brilliant.
We are absolute delighted with our purchase and so glad we now know you. I would have no hesitation in recommending other people to purchase a caravan from you, whether they live locally or not.
I wish you personally and all at Crowland Caravans a very successful 2017 and beyond.
Thanks again for all your help and continued support.